Enterprise calling messaging and file sharing in one place
October 06, 2025

Enterprise calling messaging and file sharing in one place

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

We use Webex primarily because of enterprise clients that prefer using it as their communication platform. While we continue to use other tools for our standard clients, there's something about Webex that makes it the go-to for enterprises operating in highly regulated markets. Either way, it does video calls, screen sharing, text messaging and file sharing with as much ease as any other app.

Pros

  • High quality audio calls even on poor networks
  • Messaging that continues before and after meetings
  • Screen sharing is feature rich for presentations
  • Files can be shared in the same calling thread

Cons

  • The mobile app sometimes crashes when changing volume
  • UI feels dated in comparison to what's standard these days
  • Notifications can't be customized much
  • Saves us roughly $150/mo by eliminating separate file sharing and management apps
  • Improves our turnaround time by maintaining all communication in the same threads
We still use other apps as well. It's just that Webex is preferred by many enterprise clients.

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

Webex works great when working with enterprises who already use it in their workflows. The audio quality is good. You can text message and share files before and after calls in the same thread. Cross device support is great as well. However, it's an overkill for small firms that can do with other accessible options in the market.

Webex App Feature Ratings

Task Management
8
Gantt Charts
8
Scheduling
9
Workflow Automation
7
Mobile Access
9
Search
9
Visual planning tools
8
Chat
9
Notifications
8
Discussions
9
Surveys
9
Internal knowledgebase
8
Versioning
8
Video files
10
Audio files
10
Document collaboration
9
Access control
8
Advanced security features
9
Device sync
9

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