Webex Calling - A World of Collaboration In One Platform
November 23, 2021

Webex Calling - A World of Collaboration In One Platform

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

I use Webex Calling for all my collaboration activities during the [workday], with voice and video calling, and integrated chat groups for various teams within my organization.
  • Messaging
  • Voice Calls
  • Video Calls
  • User interface is not intuitive[.]
  • Properly configuring audio and video settings needs to be simplified[.]
  • Higher resolution options with 4K video and beyond[.]
  • Less need for hard phones for remote workers[.]
  • Less need for hardware for customer offices and businesses[.]
Cisco Webex is not an all-in-one marketing platform, but an all-in-one collaboration platform that can be as simple (With just basic calling) to fully integrated within Microsoft Office 365, Salesforce[,] and other applications. Often we use Webex Meetings for large organization-wide events.
We focused on Webex Calling to use since we sell it to our customer base.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

Users that are more familiar with modern video and messaging applications and want that in a business environment.

Webex Calling Feature Ratings

Hosted PBX
10
Directory of employee names
5
Answering rules
Not Rated
Call recording
10
Call park
10
Call screening
Not Rated
Message alerts
Not Rated
Mobile app for iOS
10
Mobile app for Android
10