Webex Calling Review
January 18, 2022

Webex Calling Review

Bryan Williams | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Overall Satisfaction with Webex Calling

We sell the Webex Suite of services, including Webex Calling. We have many of our existing customers either making decisions to create a plan to move to UCaaS or are currently in the evaluation process of comparing UCaaS providers. We are well rounded in our skillset with Webex Calling and recommend the platform to our customers.

Pros

  • Ease of use through the Webex desktop
  • Simplification in licensing tiers
  • Good audio quality

Cons

  • Feature parity with Cisco's on-prem platform
  • Analog integration
  • Full support for inbound/outbound faxing solution
  • Ease of management of the solution
  • Webex Calling services provides ROI with less hardware/software costs
  • Maintenance costs are reduced with Cisco Webex Calling (upgrades, managed services, administration)
Meetings as well as the Cisco Webex Contact Center solution. Most UCaaS providers are investing in 3rd party support for Contact Center and having an end-to-end solution from Cisco benefits customers in maintaining a consistent support model, on-going maintenance and product innovation.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

Webex Calling is well suited for existing Cisco customers that are planning to move to cloud from their existing on-prem solution. The migration between these platforms is becoming more and more seamless. For new customers, the Webex Calling platform is best suited for less complex customers that don't require on-prem functionality with enterprise UCaaS.

Webex Calling Feature Ratings

6.7
Hosted PBX
6
Multi-level Interactive Voice Response (IVR)
7
Directory of employee names
7
7.0
Answering rules
7
Call recording
7
Call park
7
Call screening
7
Message alerts
7
8.0
Mobile app for iOS
8
Mobile app for Android
Not Rated
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Comments

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