Webex Calling connecting people
January 19, 2022

Webex Calling connecting people

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

Webex Calling helps us maintain close communication because employees can stay connected on their phones or computers.

With the connection to the call manager and Expressway servers, they provide a comprehensive and highly available solution for making or receiving calls.
  • call conferences, like ad-hoc, and met mee
  • call transfer functions
  • calls to PSTN with FAC, so important to company
  • Bypass the login step for phone services
  • Avoid the need to keep desk phones
Webex Calling can be combined with Cisco Contact Center for Help Desk Solutions where the agents can take the calls in another place than their workstation. Another solution is with Cisco Attendant Console, similar to Contact Center, the operators can take the calls in any place, both solutions obviously with a VPN.
It is functional because collaborators can integrate the complete solution for their work areas, also having encryption in calls and messages
In my opinion, it is more practical to use it in the management of spaces and files

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Webex Calling is very helpful with employees who must be on the move, being able to answer or make calls outside the office is an excellent solution

Webex Calling Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Mobile app for iOS
10
Mobile app for Android
10