Webex Calling Vs Communication
Updated March 15, 2025

Webex Calling Vs Communication

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

Due to covid, it was not possible to meet and communicate. Webex Calling has sorted out the issue and later after covid, to save time and money, Webex Calling has changed the communication & work culture. Not only it is user friendly like other apps but seems more formal and user feiendly.

Pros

  • Video Quality
  • Audio Quality
  • Size of the application
  • User friendly

Cons

  • Can be integrated like teams in notification
  • Expensive
  • Competition with other apps
Due to other competitive apps (teams) we are not using all features of Webex Calling because of cost issue, however as per the presentation given about the overall products seems promising. But without using all the features can not comment on that.
One word: appeased
cost is one of the major point of concern. As teams has worked on its integration and performance, most of the webex base has shifted there. It would definitely top the rank due to better audio and video quality on enterprises package, but in general user can easily differentiate the difference.

Do you think Webex Calling delivers good value for the price?

No

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

No

I frequently used different applications for video calling like teams, zoom and Webex Calling. But out of them i prefered Webex Calling due to the quality and streaming, but as now a days i am tilted towards microsoft teams due to easy access from microsoft integrated apps.Chat box and emoticons is one area where i think teams work better and Webex Calling can grab a thing or two from other applications to fill the gap.

Webex Calling Feature Ratings

8.7
Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
Not Rated
8.0
Mobile app for iOS
8
Mobile app for Android
8
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
6.0
Calendar integration
6
Meeting initiation
6
Record meetings / events
Not Rated
7.0
Desktop sharing
7
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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