Webex Calling Review
January 12, 2023

Webex Calling Review

Hlíðar Síminn | TrustRadius Reviewer
Score 6 out of 10
Vetted Review

Overall Satisfaction with Webex Calling

The deployment and usage of Webex Calling was initially limited to testing and comparisons with a rival platform. After using both applications for an extended period, it became clear that while Webex Calling may have entered the market later, it has a range of useful features and tools that have been integrated into a single app. While it has not yet been fully adopted throughout the entire organization, a significant number of users have begun utilizing the app. Cisco's development of the platform is commendable, offering a high level of quality and feature-rich capabilities.
  • In addition, Webex Calling makes it simple to add people and manage teams.
  • It also seamlessly integrates with a variety of other applications, making it a versatile choice.
  • Furthermore, it boasts good audio and video quality, making it ideal for conducting meetings and remote communications.
  • One downside, however, is that the initial setup process for Webex Calling can be time-consuming.
  • Webex Calling has had a positive impact on the overall business objectives of the company. The company had been struggling with communication and collaboration among employees who were spread out across different locations.
Overall, when comparing Webex Calling with one of its main competitors, it has proven to be more stable and less prone to hang-ups. The audio and video call quality is superior, with clearer and louder sound, making it an ideal choice for remote communication. It works well across a variety of devices, both on phones and laptops. There were some issues experienced when trying to use the app with certain internet service providers, but these were resolved by switching providers. It's possible that these issues were specific to certain internet service providers.

Webex Calling Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated