User friendly, Collaborative communication platform
May 01, 2023

User friendly, Collaborative communication platform

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

We had used Webex Calling in my previous organization as a communication/collaboration platform for both internal and client meetings. This is such a great unified application for calling, communication and conducting team meetings that greatly helps to improve effective and efficient coordination and eases teamwork which was lacking earlier without it.

Pros

  • Scheduling meetings
  • Call history & chat
  • Screen sharing capability

Cons

  • Lags when too many people are on video call
  • Mic & Audio interface
  • User experience can be better
  • Less expensive than other communication platforms
  • Faster coordination
  • increase in productivity
Webex allows scheduling and running large meetings both internally and externally. This allows us to have specific rules for conducting our meeting such as how we let people in, unmuting participants when needed, white board capability, screen sharing capability etc. with much ease.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

Webex meeting as a communication platform will be well-suited for teams that need collaborative and follow-ups meetings. Some examples include Client Meetings, Internal status meetings for follow up and so on. Webex platform is less appropriate if you would only want to have a one on one conversation with a team mate or a stakeholder.

Webex Calling Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
5
Directory of employee names
5
Answering rules
5
Call recording
5
Call park
Not Rated
Call screening
6
Message alerts
7
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated

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