Webex Calling Review
June 17, 2025

Webex Calling Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Overall Satisfaction with Webex Calling

In our organization, we use Webex Calling for Customer calls, teammates calls. Cost effective cross country calling. Content sharing.

Pros

  • Call quality
  • Video quality
  • Content sharing

Cons

  • Multiple devices from same user joining.
  • Good roi
  • Tco
Webex Calling Meets our needs great.
Our organization chose Webex Calling because, in our opinion, Webex Calling offers Better content sharing

Do you think Webex Calling delivers good value for the price?

Not sure

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

When a user wants to join using multiple devices. For example, my laptop headset is broken so I like to join via video on my laptop, but then also join via my phone so I can use my AirPods. However, Webex’s content sharing ability is the best. Much easier to use than teams.

Webex Calling Feature Ratings

8.0
Directory of employee names
8
8.0
Answering rules
8
Call recording
8
Call park
8
Call screening
8
Business SMS/External Messaging
8
Online Fax
8
Voicemail Transcription
8
8.0
Mobile app for iOS
8
Mobile app for Android
8
10.0
High quality audio
10
High quality video
10
9.0
Calendar integration
9
Meeting initiation
9
Record meetings / events
9
9.0
Desktop sharing
9
10.0
Live chat
10
8.5
User authentication
8
Participant roles & permissions
9
8.3
Centralized communications management
8
Team messaging
8
Team document sharing
8
Call and meeting analytics
9

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