One stop shop for collaboration and communication.
December 15, 2020

One stop shop for collaboration and communication.

Dominic Lau | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex (formerly Webex Teams)

We are using Webex Teams for collaboration across our various populations (students, staff, and faculty). This is the only platform on campus that allows all three groups to use it. MS Teams is only available to staff/faculty, Slack is available to students/staff/faculty, but there is no online collaboration piece.
  • Same platform across the board.
  • Mobile app integrates seamlessly.
  • Great integration with other Webex products.
  • More integration options in the marketplace.
  • Ability to resize/collapse panels in the app; currently takes up too much screen real estate.
  • Ability to rearrange/pin conversations in the Teams app.
  • No need to purchase external communication tool like Slack.
  • Included in the contract pricing for Webex Suite.
  • Steep learning curve for new users.
Slack is very vanilla compared to what Webex Teams can do. The built-in Meetings in Teams allows for one less step when people are trying to collaborate. MS Teams is comparable but does not have all the built-out functions with regards to the meeting component.
Support is pretty good, however, there is room for improvement with feature requests.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Overall, pretty good. We have had issues with clients working on computers with an ARM processor (snapdragon). The client will install but keeps crashing upon reboot.
As mentioned before, Webex Teams is the only platform that allows students, staff, and faculty to communicate/collaborate. The other tools available to the university are segmented by population.

Webex App Feature Ratings

Scheduling
8
Mobile Access
9
Search
9
Chat
9
Notifications
9
Discussions
9
Surveys
9
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Versioning
Not Rated
Video files
9
Audio files
9
Document collaboration
9
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
9
Device sync
Not Rated