Easy to use tool. More features would be even better.
December 15, 2020

Easy to use tool. More features would be even better.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex (formerly Webex Teams)

It is being used across the whole organization. My team is using it on a daily basis for communication purposes.
  • Really like the easy to use/read interface.
  • I like the feature that you can quote and forward messages
  • Really like the feature that you can flag a message to follow up later.
  • It's nice and easy to use, however, it doesn't have much integration with other apps compared to Microsoft Teams, for example.
  • I enjoy using Webex Teams to communicate with my teammates. It's very easy to use.
Microsoft Teams definitely has more features than Webex Teams. It allows me to view the organizational chart, allows me to collaborate with my colleagues by adding Microsoft Whiteboard, Word, Excel, and many other applications.
I only had one interaction experience with the Webex support team. Can't recall the details. But I don't think the support representative was very helpful.

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

No

I enjoyed using Webex teams for the past two years. My team uses it on a daily basis. The quote message feature is really useful when it involves multiple people in the chat.
It is a perfect tool for internal communications. Great for team group messaging and scheduling meetings, but I'm not sure if it's suitable for team collaboration on anything else.

Webex App Feature Ratings

Scheduling
8
Mobile Access
9
Search
8
Chat
9
Notifications
9
Discussions
9
Integrates with Outlook
8