Item: Webex App
Rating: 10
Author: Ed Thrussell

Use Cases and Deployment Scope

We have been using Webex [(formerly Webex Teams)] for 6 months or so now across our whole organization. Since the Covid-19 pandemic it has really help the business collaborate as a whole and is enhancing our meetings with overseas users.

Pros and Cons

Large scale meetings
Content Sharing
Colaboration Spaces

Scheduling from within the app
Integration with other applications

Return on Investment

Streamlined communication

Alternatives Considered

Microsoft Teams, Skype for Business (formerly Lync) and Zoom

Webex [(formerly Webex Teams)] with our Broadworks integration beats the others hands down due to the ability to out the box on our platform have an enterprise grade collaboration product along with external calling capabilities that other products cannot offer without further expense.

Support Rating

Cisco support has always been very responsive, and with Teams there is even an option to create a space with a support engineer for quicker collaboration and resolution.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Usability

A great overall product, intuitive, great collaboration, easy to use

Likelihood to Recommend

Works great with small teams within a business. We have found it useful to add spaces with our helpdesk team where we can share any immediate potential issues to ensure everyone is on the same page, and we then have visibility of who is or isn't aware.

We also can then create individual spaces between the team so that we can work on individual issues, this has been useful to keep track of problems, helps with training and has reduced emails being sent back and forth

Webex - Easy collaboration and calling

Overall Satisfaction with Webex (formerly Webex Teams)