Item: Webex App
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We are being using Webex [(formerly Webex Teams)] for 3 years now, but before the pandemic, it was used just for [a] specific department. Now within almost a year we are using it basically for almost all our department. With Webex we start having meetings and live chat with our colleagues because we are working from home. This gave us a advantage in that we were able to enable communication and collaboration company wide within a few weeks.

It helps us keep working even from home and with all the confinement due to the pandemic of 2020. Now we are using it everyday for meetings and teamwork and tacking advantage of the Virtual whiteboarding feature and also safely sharing company documents. We also use it in some occasions to have online training within different departments.

Pros and Cons

The secure end-to-end encrypted communication give us the trust we need to share company information on meetings and teamwork.
I think Cisco Webex meetings and instant messaging is a easy to use and very intuitive interface to use it right away. We spend little time to teach others how to use it and take advantage of the features.
We also like the collaboration experience, were we can share files and documents on a portal and have advanced search capabilities that it is easy to find company documents.

I think for the most part the Webex solution give us all we need to have a great experience with meetings and teamwork.

Return on Investment

I can mention that when we went into remote working, It gave us a quick way to enable teamwork and communication across the company within a few weeks
We eliminated the need to have big meeting rooms just to accommodate the collaborators. We now use live meetings every day.

Alternatives Considered

Before Webex, we use Microsoft teams. We had some issues in the past with the connection and having the people not connecting effectively to the meetings Also there was a problem with the integration on authentication. With Webex we haven't had major issues with connectivity and teamwork. We now can say that there are no noticeable issues.

Support Rating

I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Usability

I think that Cisco Webex has come a long way from the early years, up to this point. So I really like the usability. Its easy and takes little time to get use to it. We have to spend little time teaching how to use it to a non technical staff. Also we have a very few issues. Overall its a great tool

Likelihood to Recommend

I will definitely recommend Webex [(formerly Webex Teams)] solution for use on work from home scenario and also inside every organization. The Meetings and the instant chat is a great way of communicate in a secure way. I think the solution is suited for all types of organizations. Maybe the smaller ones can't have all the advanced features because it will cost you a lot. Maybe in this case you should try other alternatives. Overall Cisco Webex is a great solution with all the features you may need to keep working from home or inside a organization across geographic locations.

Webex, its the right tool for remote working. Keep all your teams connected and be productive

Overall Satisfaction with Webex (formerly Webex Teams)