Item: Webex App
Rating: 7
Author: Victor Lau

Use Cases and Deployment Scope

Webex (formerly Webex Teams) is utilized across the company as the standard for all video and conference calls. We utilize this for calls internally and with outside suppliers. Webex is a secure video and voice platform that is integrated to set up meetings within Outlook. It is easy to coordinate meetings using this platform and we also use the Share option for slides and sharing other video media.

Pros and Cons

Meeting setup through Outlook
Sharing content such as slides, videos
Reminders of upcoming meetings

Interface is quite dated
Interface is difficult to manage
Not as intuitive as other competitive offerings

Return on Investment

Ease of setting up remote meeting
Many features available for professional meetings
Outside users prefer other products

Alternatives Considered

Microsoft Teams, GoToMeeting, Zoom and Google Hangouts Meet

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.

Support Rating

There is a good level of support via Cisco for this product. There are available knowledge bases and articles that help with the setup, operation, and features of Webex. Since there are sufficient enterprise users, many of the questions are typically already addressed either in support cases or with information on the web.

Key Insights

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Usability

The video and voice features are good, all of the available options are there to conduct on the go meetings with available tools to showcase slides, videos, and documents. The security features are the best in the industry. The interface can use some retooling, many users complain that it is difficult to navigate as the the interface is not intuitive.

Likelihood to Recommend

Webex (formerly Webex Teams) is well suited in enterprise and corporate environments where the use of video and voice conferencing is a requirement for day to day business. The embedded security features make this a valuable tool to be utilized for conferencing. The product is feature rich, allow for the use of video, voice, and sharing features. The interface is lacking and users from other products will find this challenging to navigate and use.

Profession meetings, excellent security, some work needed on the interface

Overall Satisfaction with Webex (formerly Webex Teams)