Profession meetings, excellent security, some work needed on the interface
January 06, 2021

Profession meetings, excellent security, some work needed on the interface

Victor Lau | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Webex (formerly Webex Teams)

Webex (formerly Webex Teams) is utilized across the company as the standard for all video and conference calls. We utilize this for calls internally and with outside suppliers. Webex is a secure video and voice platform that is integrated to set up meetings within Outlook. It is easy to coordinate meetings using this platform and we also use the Share option for slides and sharing other video media.
  • Meeting setup through Outlook
  • Sharing content such as slides, videos
  • Reminders of upcoming meetings
  • Interface is quite dated
  • Interface is difficult to manage
  • Not as intuitive as other competitive offerings
  • Ease of setting up remote meeting
  • Many features available for professional meetings
  • Outside users prefer other products
Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
There is a good level of support via Cisco for this product. There are available knowledge bases and articles that help with the setup, operation, and features of Webex. Since there are sufficient enterprise users, many of the questions are typically already addressed either in support cases or with information on the web.

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

The video and voice features are good, all of the available options are there to conduct on the go meetings with available tools to showcase slides, videos, and documents. The security features are the best in the industry. The interface can use some retooling, many users complain that it is difficult to navigate as the the interface is not intuitive.
Webex (formerly Webex Teams) is well suited in enterprise and corporate environments where the use of video and voice conferencing is a requirement for day to day business. The embedded security features make this a valuable tool to be utilized for conferencing. The product is feature rich, allow for the use of video, voice, and sharing features. The interface is lacking and users from other products will find this challenging to navigate and use.

Webex App Feature Ratings

Scheduling
8
Mobile Access
7
Chat
6
Notifications
9
Surveys
7
Internal knowledgebase
7
Integrates with Outlook
9
Video files
8
Audio files
8
Document collaboration
8
Access control
8
Advanced security features
9