Item: Webex App
Rating: 10
Author: Chris Denny

Use Cases and Deployment Scope

We are using Webex (formerly Webex Teams) for our support center staff and are looking into rolling it our across the organization. We selected Webex (formerly Webex Teams) as our standard chat/collaboration platform to replace the multiple tools that each department was using on their own. We have been using Webex Meetings for several years and Webex Teams was a natural extension of the Webex experience. We found that Webex (formerly Webex Teams) is a more efficient way to keep teams engaged on various projects compared to email or unnecessary meetings.

Pros and Cons

Instant messaging
File transfer
Sync chats across multiple platforms

More granular control of user settings

Return on Investment

Improved communication between teams when we all use one platform

Alternatives Considered

Zoom

Webex (formerly Webex Teams) is the best option out there for collaboration. Being cloud based allows teams to communicate on any device and from just about any location. SSO integration and the directory connector allow us to easily set up users and secure any files that are shared within our teams.

Support Rating

Cisco tech support is some of the best in the business. We always get a quick resolution to any support issues I have opened with the Cisco TAC group. The collaboration help knowledgebase is also well populated with answers to common issues. Global Service Portal is a handy site that lets me know if there are any global issues with the Webex platform.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Usability

The user interface is very intuitive and easy to navigate. Searching for users and spaces is a straightforward process. Chat and meeting options are easy to access and the layout is uncluttered, so less technical users won't have a difficult time using the product.

Likelihood to Recommend

Webex (formerly Webex Teams) really shines as an instant messaging platform that supports voice, video, and screen sharing. Small to medium sized groups benefit from having these tools at their disposal. Larger meetings are more suited to Webex Meetings, but these are less common than a two-to-five-person meeting to discuss a specific topic.

Webex Rocks!

Overall Satisfaction with Webex (formerly Webex Teams)