Item: Webex Meetings
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Cisco Webex provides 1000 participant attendees to join a meeting moreover the old Hardware endpoints can also join the meeting without any additional license making it hybrid the updates of transcripts making it more understandable easy to join & operate with not much guidance the audio dial-in is also free.

Pros and Cons

Free Audio Dial in
Maximum Participant in a meeting
Traditional VC Joining

Admin GUI is complex
Requirement of mail id while joining
Webrtc for Android can be introduced

Return on Investment

Existing hardware used
Recording processing takes a lot of time
Higher features

Alternatives Considered

Zoom

In other video calling platforms, there is a cost of additional licenses for some features such as if you want to connect a hardware VC then additional license or if any audio plans need to be added whereas cisco Webex doesn't have any additional licensing for adding any features making it cost-effective.

Key Insights

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

Yes

Did implementation of Webex Meetings go as expected?

Yes

Would you buy Webex Meetings again?

Yes

Other Software Used

GoToMeeting, Microsoft Teams, Amazon Chime

Reliability and Availability

Based on provided feature sets the ongoing developments & the utilization of existing hardware's with free Audio dial in the plan & no additional license cost & cost-effective solution with their own hardware if required as well as the complexity of the GUI & ease in participants joining & controls in the meeting making it a great solution.

Scalability

Yes, the number of the concurrent licenses can be increased at any time moreover the complexity of the web GUI and the processing time of the recording files and its transcript is taking a very long time & the flexibility with the API integration makes it customizable according to the requirement of the organization.

Performance

The Webex platform integrates with CRM & API making the integration flexible & the reports are also generated in a delayed time making users wait till the processing is completed altogether registration of users makes it easier to identify the user who has joined the user with security encryption making the meeting secure.

Likelihood to Recommend

When there is more number of traditional hardware endpoint in the offices Webex is suitable as it doesn't require any additional licenses for the integration hence utilizing the existing infrastructure, while for a new person who is scheduling the Webex meeting they need to take care of all settings as the Webex admin GUI & settings are complex to understand.

Webex a Cost effective solution

Overall Satisfaction with Webex Meetings