Highly recommended
March 16, 2021

Highly recommended

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management

Overall Satisfaction with Webexpenses

Webexpenses is used across our entire organisation as a tool to manage the expenses that are incurred through the business credit cards that some staff members have. The specific users of Webexpenses are those within our Finance team (for managing the process) and staff members with a business credit card (for submitting their claims). It addresses the process and organisation issues that come with expense management.
  • Clear structure/processes: Webexpenses offers a clear and customisable process for expense management by automatically alerting users of new expenses ready for claims, setting approval and accounts people on a per-user basis, and exporting the completed claims in a format compatible with our ERP software.
  • Receipt management: Webexpenses allows you to take photos of expense receipts within the app and immediately uploads it to the cloud, making receipt management much easier.
  • Cloud driven: Webexpenses is accessed through a website and it's all stored on the cloud so all receipts captured and all progress made on expense claims is saved and carries over to wherever you log in.
  • Smartphone app: Webexpenses has a smartphone app, allowing much greater versatility for when and where users complete their expense claims.
  • Choice on features: I'd like to be able to turn off certain features like the OCR reading of receipts as it doesn't work well and adds an extra step.
  • Support: The customer support is hard to reach or take long to respond.
  • The automation and structure of Webexpenses has drastically sped up the entire process of our monthly staff credit card expense management, probably decreasing the time it takes by 50%.
It provides a clear and customisable structure so it's easy to understand what pieces of data need to be filled in (on the expense claim side) and automation (for the back end/expense management side).
They are sometimes hard to reach (long hold time on the phone) or long response times (email).
  • Uploading a spreadsheet of all the credits cards and their respective expenses automatically assigns these to the relevant user account and automatically alerts them.
  • Submitting claims automatically alerts and sends it to the approver and approved claims automatically alerts and sends it to the accounts user.
  • Once all all claims have been completed, they can be exported in a format compatible with our ERP software automatically.
  • Accept the data export of our credit card expenses from our bank.
  • Set up separate cost centres and departments (requirements for our ERP software).
  • Customise the approvers based off those cost centres and departments.
  • Set up an entirely customisable list of expense categories.
  • Export the completed claims/expenses in a format that was compatible with our ERP software.
I have not used any other Webexpenses alternative or similar product.
Webexpenses is well suited for expense management, especially for business credit cards. It's suited for business with different departments/areas as it allows splits based off that and is suited for business with staff expense policies as it lets you set limits and rules.

We don't use Webexpenses for other applications such as invoice management or vehicle mileage so I cannot comment on those situations.