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Great product
March 17, 2021

Great product

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management

Overall Satisfaction with Webexpenses

Webexpenses is being used as an expense management system across our entire organisation. It was introduced to resolve issues of users previously submitting incomplete claims with a very manual process of control. It is being used to submit expense claims, manage process controls around approving and processing these claims as well as providing a clear and efficient database for all our expenses.
  • Ensure that claims are corrected correctly and informatively.
  • Clean, quick and efficient process surrounding approving and processing expenses.
  • A single destination/storage to access expense related information.
  • A simpler UI.
  • Easier process around reversing claims.
  • Graphs and additional insights on expense data.
  • Better track history for audits.
  • Simple clean process for management to approve expenses.
  • Less time spent querying expenses allowing Finance to focus on other important tasks.
I would give Webexpenses's overall usability an 8 because I believe from the finance perspective, it has been a great addition to the company and has resolved all of our original issues with our prior system in a clean orderly manner.

From the perspective of users submitting their claims, they have found it difficult to understand the interface of Webexpenses due to its advanced features.
I would give the overall support for Webexpenses a rating of 9 because they have been extremely helpful in resolving a number of issues in a timely and effective manner. They are very good at communicating and resolving any issues directly instead of redirecting the complaint to a FAQ sheet or general forum.

They used to have a live support chat which was even better but that seems to have been removed. If they added it back, I'd give it a 10!
Prior to Webexpenses, we would run weekly checks in our expense system to see if an expense has been created and then begin processing it from there but there was usually a lot of back and forth due to incomplete data or the user not knowing who to seek approval for.

We have a very clean set up that when a new employee joins the business, they are created with an account, can submit a claim which goes directly to their line manager and only when it is approved, we in Finance go into it to process.
From a finance perspective, Webexpenses has fully resolved our initial issues.

The most important requirements were to introduce an automated workflow that is easy for the user, approver and processor whilst ensuring that the claim was complying with the company policy.

We set up Webexpenses with our company policy and have a clean and effective process for the workflow of expenses although users would benefit from a cleaner UI.
We are still currently using Xero but not for their expense management system anymore.

Xero was okay but lacked any real control, workflow or company policy compliance in their basic package.

Webexpenses has been a revelation from us in finance addressing all these issues. However, its advanced features have made it difficult for users to understand the interface due to the basic system we were using previously.
Webexpenses would definitely be well suited when an organisation requires greater control of their expense management system from the initial claim being created to being paid.

Webexpenses is less appropriate when a business is going through a number of changes and requires constant additions/amendments to the process of the expenses.