Great functionality at a great price
April 01, 2022

Great functionality at a great price

Perry Amadon, CPA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management

Overall Satisfaction with Webexpenses

We use this tool for our corporate card expense tracking and for expense reporting on the people using their personal card and requiring reimbursement.
  • imports credit card transactions from our corporate card program without issue
  • allows for easy set up of new users
  • is a very intuitive, easy to learn tool
  • has a very responsive support and customer service team
  • Set up and configuration was thorough, and they were able to work through our unique issues, such as custom segments in NetSuite.
  • It is a very inexpensive product. Well worth the cost.
  • The invoicing component would not work with NetSuite and a single entity. We had to abandon that piece.
  • Sometime strange things happen with the data. We changed the required number of approvers and it reassigned approvers to each user - most of which were incorrect.
  • It has saved us significant time getting these charges into our ERP and reduced our month end close time as a result.
  • We used to enter every expense line manually to make sure we had vendor information in the ERP. this happens automatically now.
It does everything we need it to do. My only negative is the odd data changes it can make at times.
They respond promptly and provide suitable answers. Sometimes there appears to be miscommunication even though we are both speaking English. I am speaking American, and they are speaking British.
We used to enter every expense report transaction individually to ensure we had good data for reviewing costs by the vendor in the ERP. It generally took us until the 10th business day to get this done. We have shrunk this in half. We also eliminated paper processing.
Product features and cost benefit were the driving factors.
It is much less expensive and the interface is more intuitive.

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NetSuite ERP, Microsoft 365 (formerly Office 365)
If you can automate the importing of credit card transactions and automate the importing of expense reports and invoices into your ERP, it will be very functional.