Simplicity and efficiency | TrustRadius

Use Cases and Deployment Scope

Used for expense claims management. Ensures expense policies are managed in line with expense records. Ensures standardization and consistency for expense records. Provides an efficient way to submit and manage expense records that is intuitive and effortless.

Pros and Cons

Speed
Ease of use
Notifications of submitted expense claims status

Document upload feature - not as user friendly as it could be

Return on Investment

Reduced effort to manage submitted expense records
Reduced quantity of questions being asked to the service managers

Usability

9

Overall a great simple system that makes expense management a pain-free experience (once you understand how the document upload component operates).

Support Rating

10

So far I have not had to use this feature so I would say that tells a lot about the product created.

Time Savings

For me, as it's simple to use it saves me over 50% of the effort I used in using a different competitor system.

Requirements

10

It does what I need it to do and does it well.

Alternatives Considered

Zoho Expense

Black and white in comparison.. so much better.

Key Insights

Do you think Webexpenses delivers good value for the price?

Not sure

Are you happy with Webexpenses's feature set?

Yes

Did Webexpenses live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webexpenses go as expected?

I wasn't involved with the implementation phase

Would you buy Webexpenses again?

Yes

Other Software Used

Salesforce CMS, ServiceNow Customer Service Management, Jira Service Management (Jira Service Desk)

Likelihood to Recommend

I only use it for expense claims management, for this purpose overall I am very happy to be using it... a great improvement over other more complex systems I have used in the past.

Usability Pros and Cons

Pros	Cons
Like to use Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using	Unnecessarily complex

Easy Tasks

Creating claims
Seeing status of claims
Including many items in a claim

Difficult Tasks

Document upload/attach to a claim

Mobile Interface Availability and Impressions

Yes, but I don't use it