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WebPT is the best I've used but it could be much, much better.
February 11, 2023

WebPT is the best I've used but it could be much, much better.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Modules Used

  • EMR
  • Online Scheduling
  • Home Exercise Program

Overall Satisfaction with WebPT

I use the EMR function to document on all of my patients in a cash-pay PT practice. My practice is based on developing and maintaining home exercise programs for my patients as well as using the chat feature of the HEP to continue to maintain communication in a concierge setting.
  • The user interface for the EMR is friendly and I can usually document quickly.
  • Setting up templates is easy and allows for a degree of customizability.
  • The HEP allows for HIPPA compliant communication between practitioner and patient.
  • Customer service has slowed down significantly.
  • I have been told for years that there is an update to the HEP program that will fix several significant bugs.
  • The company as a whole has shifted focus away from assisting practitioners with quality patient care. In my opinion, the health and well-being of my patients and their concerns has been sacrificed so that the company can make themselves feel good about "DEI."
  • Much of the data that is provided by the software is clunky and inaccurate making it difficult to use for decision making.
  • Changes have increased the time it takes for me to utilize the software decreasing my productivity.
  • There is potential for the total package to be the best on the market if they can continue to develop the product and focus on quality patient care.
WebPT's platform would grow well with my company allowing for a progression from one practitioner at one location to multiple practitioners at multiple locations. I would like to see them continue to develop their product to make my job easier improving my quality of care first then my level of productivity.
It is nice to know that the company has built in compliance safeguards. I wish there was more customization and information that could help me tailor my cash pay practice needs in a way that stream-lines my work flow and avoids unnecessary steps in my daily processes. Perhaps this would reduce my cost as a user.
WebPT is more user-friendly than TheraOffice was when I was using it. The time to complete documentation is about the same. The deciding factor for using WebPT for me is the integration of the HEP into the documentation software. I also like the ability to communicate with my patients through the software.

Do you think WebPT delivers good value for the price?

Yes

Are you happy with WebPT's feature set?

Yes

Did WebPT live up to sales and marketing promises?

Yes

Did implementation of WebPT go as expected?

Yes

Would you buy WebPT again?

Yes

Of all of the PT software suites that I've used, WebPT is the best platform. I especially like how the HEP is integrated into the documentation and it allows for chatting back and forth between patients and therapists. It is easy for me to track my patients' progress and update their care plans. There are several glaring glitches that need to be addressed. The company has assured me of an upcoming "update" that has been used as a dangling carrot for several years. In the meantime, there have been several changes that have been made to satisfy the company's quest to improve "DEI". In my opinion, these "DEI" updates have come at the sacrifice of quality patient care as there is a clear neglect for appropriate therapeutic intervention in the way these changes have been executed.

WebPT Support

When I first started using WebPT the support was quick and it was easy to get someone on the phone and they were happy to help resolve my issues quickly. As time has gone on, it has taken much longer to process requests for help. It is rare that I even get same day responses to my questions. Sometimes this holds up patient care significantly.
ProsCons
Knowledgeable team
No escalation required
Slow Resolution
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
I did not know that premium support was an option. If it is an option then I think it's despicable that in order to use a product that I'm paying for, I should have to pay an additional amount for support that should be provided for the price I pay for the product, especially when the product is causing issues for my patients.
Yes - No. I am still waiting for an update to resolve several "bugs" that I have reported.
When I first started using WebPT I could usually get someone on the phone to resolve my problems within minutes. The people answering the phone seemed to have intimate knowledge of the product and were quick to resolve issues.