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Acquia DAM (Widen) offers great flexibility, efficiency and ease of use to share assets
March 11, 2022

Acquia DAM (Widen) offers great flexibility, efficiency and ease of use to share assets

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Widen

We use Acquia DAM (Widen) within our department and the University to share assets. Acquia DAM (Widen) provides the flexibility and ease of sharing without the bombardment of emails and requests, especially to the Marketing department. We are able to control and limit certain assets that are specifically for the marketing department but still can create collections for other departments to seek their resources. The organization within Acquia DAM (Widen) comes from a great team that helps you set it up for success. We have been successful so far with no issues!
  • Security - SSO
  • Onboarding process ease
  • Instant chat responses and assistance
  • Template views for portals
  • More flexibility in dashboard messages
  • Collections
  • Portals
  • Training
  • Quicker links to specific assets
  • Efficiency of uploading
  • Metadata searching
A large storage placement for our final files for clients to grab rather than being emailed the assets.
They have been very quick in response to assistance and questions. The chat team is superior and answers almost instantly. They generally provide an answer to the problem pretty quickly.
We have only been using the DAM system within the University. We are looking into an API integration with our CMS system, Sitefinity. Unfortunately, no immediate support but the developer is currently working on trying to integrate the collections to allow embedding onto our website to display rather than using a Flickr API.

Do you think Acquia DAM (Widen) delivers good value for the price?

Not sure

Are you happy with Acquia DAM (Widen)'s feature set?

Yes

Did Acquia DAM (Widen) live up to sales and marketing promises?

Yes

Did implementation of Acquia DAM (Widen) go as expected?

Yes

Would you buy Acquia DAM (Widen) again?

Yes

Acquia DAM (Widen) is definitely best for places that have a lot of assets like images, videos (to a certain extent), documents, any type of asset that you can imagine is likely capable of being stored. It is a great tool if you are mostly using images; 2TB would be taken up a lot by high-quality videos so it isn't appropriate if you are expecting unlimited storage like dropbox. Acquia DAM (Widen) is great for organization compared to dropbox with just folders.

Evaluating Widen and Competitors

Ask for templating flexibility and offers.

Widen Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Not sure, I think it was included in the package.
Any time we had a question and went to the chatbox, they responded almost instantly. Insanely fast customer service!