Tons of customization, but far too easy to mess up.
Andrew Folts | TrustRadius Reviewer
September 30, 2019

Tons of customization, but far too easy to mess up.

Score 3 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Wix

When I switched from WordPress, I spent several months working with both Wix and Squarespace. I ultimately decided to go with Squarespace, as I found that although Wix has more customization options, it was more difficult for our clients to use. Clients liked the "do anything" interface but quickly messed up their sites, which was a hassle for everyone.
  • Good, simple on-boarding process.
  • Lots of visual customization options.
  • Many different themes to choose from.
  • It's too easy to mess up the design of your site...you can literally drag and drop elements anywhere, which looks awful!
  • The interface is messy and overwhelming for inexperienced clients.
  • The branding is inconsistent. Wix looks modern and polished in some areas and old and clunky in others.
  • Clients were impressed by the number of customization options.
  • Made the sales process easier for clients who wanted full design control.
  • Wix support decreased the time I spent answering client tech questions.
I used Wix for several months after leaving WordPress and while evaluating it against Squarespace. I ultimately chose Squarespace because it provides a much more user-friendly editing experience.

Wix does not run on a rigid grid system and clients were able to destroy the visual layout of their sites in a matter of seconds. Overall, Squarespace is simpler and more enjoyable to use.
Wix is great for businesses who have a tech-savvy designer or for business owners who want max control—they want to "play" at being the designer. It's not a good solution for businesses who don't have an internal or freelance designer. The templates are easy to ruin visually in a very short amount of time, so it's all around not a great option for anyone who needs that "high quality" vibe.

Wix Feature Ratings

WYSIWYG editor
3
Code quality / cleanliness
1
Admin section
3
Page templates
6
Library of website themes
8
Mobile optimization / responsive design
7
Publishing workflow
6
Form generator
7
Content taxonomy
4
SEO support
4
Bulk management
3
Availability / breadth of extensions
8
Community / comment management
6
API
6
Internationalization / multi-language
7
Role-based user permissions
8