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Great Reporting Tools, but Buggy New UI
December 28, 2018

Great Reporting Tools, but Buggy New UI

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

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Overall Satisfaction with Woopra

We use Woopra for analyzing the main steps we want people to take when coming to our site. It's used to identify when we have a problem somewhere at these steps (due to content, technical problems, etc.) or if we just need to optimize a step to get more people through the funnel. It's also good for debugging and seeing whether some AB tests we have set are running, as we can track our own specific user actions.
  • Providing funnel analytic reports and ways to filter down/adjust those analytics.
  • User-specific actions and information (as opposed to only showing aggregates)
  • Tracking of users in specific groups using Google Tag Manager triggers
  • Bugs in form elements new report UI which make it harder to filter or do other report related actions
  • Understanding of new tools and exactly what and how they work
  • Long loading times for reports
  • + Identifying areas that may be causing business growth to be stagnant or negative
  • + Identifying steps of the funnel that can increase conversion to maximize revenue
  • - incorrect business decisions made based on incorrect assumptions and misunderstandings of report data
Woopra has comprehensive reporting tools, though I'm not too familiar with other tools.
Woopra provides user-specific data, but not sure what the exact use would be for all that user-specific data. It's typically only handy for debugging if something should be triggering for a certain user. It's great for aggregation based on user group properties, and taking a general overview and flow of user behavior we want to track on our site, which allows us to identify problems at each step.