WordPress - The Web's Most Used CMS Has a Lot To Offer
June 07, 2021

WordPress - The Web's Most Used CMS Has a Lot To Offer

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with WordPress

WordPress is one of the two main content management systems used across our organization. It is used not only by our department but also by many teams at a local level (we have teams that serve on various college campuses across the U.S., in addition to a centralized IT department that focuses on large-scale projects). It solves the business need of having an easily scalable, usable CMS that can be broadly distributed, easily picked up, and easily managed by leaders and contributors across the country for managing their individual websites.
  • Flexibility - WordPress is open source software that can be used and shared by anyone. It is easy to distribute to many different teams or contributors.
  • Cost - the basic version of WordPress is free (you just have to pay for a domain and web hosting).
  • Plugins - because WordPress is so popular, there are tons of customizable plugins available that make managing your website very easy.
  • Support - again, because of the popularity and usage, there is a wealth of info, tutorials, and a dedicated community available to help with needs.
  • Easy drag and drop functionality - WordPress has different types of website build editors that allow for very easy drag and drop functionality, and easy customization in a user-friendly interface.
  • Dashboard structure - though it's overall pretty easy to use, the dashboard for WordPress may take some time to get used to, especially if you are coming from another CMS that does it differently. For instance, the difference between "Posts" and "Pages" can be confusing. Some of the organization of the dashboard menus seem incoherent as well (some sub-menus appear in places I wouldn't expect them to).
  • Bulk actions - WordPress allows for doing bulk actions on many pages at once, but the choices of actions is pretty limited by default. I've encountered some situations where I had to get a developer to help me with what should have been a simple bulk action.
  • Lack of a hierarchical content repository view for authors - WordPress lists all of your website pages together in a paginated interface. You aren't able to easily see your site's information architecture by drilling down in a folder-like structure (Note - it's possible there are customizations or plugins that do this - I'm speaking just on the default options that I have experience with).
  • Platform adoption - many people are already familiar with WordPress and recognize it as an easy and customizable tool to use, so they are more likely to jump on board.
  • Reduced costs - WordPress is less expensive than complex, enterprise-level CMS.
  • Scalability - we are able to reuse templates, components etc and quickly duplicate web properties for other related teams web needs.
  • Increased efficiency - WordPress has a smaller learning curve than our more complex CMS, which allows for quicker building of pages by page authors and less time spent doing training and product support.
WordPress is much more user-friendly than systems such as AEM and Oracle, and thus more accessible and easy to onboard people to. It is also much more budget-friendly. WordPress is the most widely-used CMS on the market for a reason. WordPress does lack the power and other types of marketing integration that tools like AEM have. AEM, for instance, has built-in integration with Adobe Campaign, Adobe Target, and Adobe Analytics, which make for a seamless experience across your web properties. Ultimately, our department chose a two-pronged approach of using both WordPress and AEM to address unique needs across the organization.

Do you think WordPress delivers good value for the price?


Are you happy with WordPress's feature set?


Did WordPress live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of WordPress go as expected?

I wasn't involved with the implementation phase

Would you buy WordPress again?


WordPress is particularly well suited for individuals or teams looking for a cost-effective, easy-to-maintain content management system for their website. This is especially true if you have folks who may be a little less tech-savvy and just want a place to update posts and pages. A lot of the more robust features of more complex CMS are stripped out for basic author viewership, which should help make onboarding easier. WordPress is less appropriate for large, enterprise-level companies and systems that need a very robust CMS to manage all of their content and technical needs. Also, a strong consideration would be what other marketing and technology stack tools your company/department is using - if there is an integration with a CMS that would seamlessly fit into your existing tools, that is probably worth exploring instead of using WordPress.

WordPress Feature Ratings

WYSIWYG editor
Code quality / cleanliness
Admin section
Not Rated
Page templates
Library of website themes
Mobile optimization / responsive design
Publishing workflow
Form generator
Not Rated
Content taxonomy
SEO support
Bulk management
Availability / breadth of extensions
Community / comment management
Not Rated
Internationalization / multi-language
Not Rated
Role-based user permissions