Item: WordPress VIP
Rating: 10
Author: Verified User

Overall Satisfaction with WordPress VIP

Use Cases and Deployment Scope

Our organization uses WordPress VIP as our primary hosting platform for our B2B marketing websites. Our reason for moving to WPVIP was to unify all our websites under one platform that would help us manage WordPress and give us the level of support, security, and scalability one would expect at any enterprise level. I have used WordPress for years and being able to have it accessible at the enterprise level is what WPVIP has made happen. Our content and campaign production is significantly more efficient and our overhead on website maintenance has decreased. We can now spend that budget on producing higher quality content and features on our sites that drive our business to the next level.

Pros and Cons

Pros

Email support is more than enough! They are quick and always responsive even when there are urgent problems.
Manages our WordPress codebase for security patches and updates rather well.
Their partnership with our development team has helped us be hands-off with confidence when it comes to fixing any bugs.

Cons

Having email-only support sometimes is cause for concern within leadership. If there is an opportunity for phone support we would probably consider that. It may already be an option I am unaware of.

Return on Investment

WordPress VIP has helped us reduce our hosting cost.
With the enterprise features WordPress VIP offers we have all our brands on WordPress now which helps cut our website management and development costs significantly.
Reduced concerns from leadership on the stability of our hosting platform.

Support Rating

I would give this a full 10 because support has been very responsive and helpful during our time using WPVIP. The only reason for a 9 is there was one time we had a little delay in getting an answer about an outage that was caused by our own team adding a plugin that was not compliant. To clarify, the outage was very short-lived. WPVIP helped us get back up and running very quickly and we did get the response eventually that helped us ensure the issue didn't happen again.

Key Insights

Do you think WordPress VIP delivers good value for the price?

Yes

Are you happy with WordPress VIP's feature set?

Yes

Did WordPress VIP live up to sales and marketing promises?

Yes

Did implementation of WordPress VIP go as expected?

Yes

Would you buy WordPress VIP again?

Yes

Alternatives Considered

Pantheon, Amazon Web Services and DreamHost

Our team manages 4 different brands' websites and before WordPress VIP we were using multiple different hosts including DreamHost and AWS. These were convoluted and didn't offer the enterprise features for our organization that WP VIP was capable of. We also considered Pantheon, but they were not Wordpress-centric enough for the direction we were going.

Other Software Used

Elementor, Optimizely Web Experimentation, Google Analytics 360 (formerly Google Analytics Premium)

Likelihood to Recommend

WordPress VIP is well suited for your organization if you have more than one site to manage and do not have a dedicated team of developers and engineers that can maintain WordPress and its hosting platform. In my experience, smaller businesses can get away with managing WordPress without these kinds of teams, but at an enterprise level, there is a multitude of scenarios where a full team would be required to maintain and manage multiple websites. A small to medium-size business managing one website would have no need for WordPress VIP.

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WordPress VIP Will Change Your Mind about Enterprise use of WordPress