WORK[etc] - Streamline your Cloud Based Tools
April 18, 2017
WORK[etc] - Streamline your Cloud Based Tools
Score 10 out of 10
Vetted Review
Verified User
Software Version
Team
Overall Satisfaction with WORK[etc]
Our entire company uses WORK[etc] as our CRM. It's a central location for all of our customers' info that we can access from all of our devices. Our IT department also uses WORK[etc] for support tickets, time tracking, and invoicing. We can add time spent on each support ticket and then we can create the invoice directly from that.
Pros
- Support Tickets - the Support Tickets module is highly customizable and you can make it fit exactly to your needs. Every customer request goes into a ticket.
- CRM - the CRM is highly customizable and you can make it fit exactly to your needs.
- Invoicing - This is an awesome feature because we can bill directly from time spent and expenses of a job. Reminders are automatic also.
Cons
- Third party Integration - WORK[etc] is awesome but it REALLY needs third party integration with ZAPIER. There are some hardcoded integrations but it really needs the flexibility of Zapier.
- Positive ROI - By centralizing and streamlining software my office manager is able to take on more tasks. That means I have had to hire fewer people!
- Negative ROI - Can't think of any negative ROI scenarios for me.
- Google Drive and Basecamp
WORK[etc] beats Google Drive hands down for CRM, time tracking, and tickets. We have used Google Drive for each of these before. We were using Basecamp for support tickets (projects). WORK[etc] beats that one hands down. We now only use Google Drive to keep track of detailed customer info such as network info, passwords, and such.
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