Very good tool, but lacks continuity on delivering updates that could really help an organization full utilize the full scope of products.
September 26, 2022

Very good tool, but lacks continuity on delivering updates that could really help an organization full utilize the full scope of products.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wrike

Wrike is being used as a workflow process for our content and asset creation within the department. It is also used for collaborative workflows with our cross-functional teams within the organization.

Pros

  • Tracking of moving pieces of small to extremely complex projects.
  • Timeline reminders.
  • Document storage capabilities.

Cons

  • Navigating through the system with new features is awful. If you happen to miss the hundreds of updates, then you are at a loss for how to perform routine tasks.
  • Signed up for the course for Silver Certification and still is a nightmare to navigate- it messed up my login credentials, and I'm still not able to access the course.
  • Timely deliverables on projects.
  • Great tool for managing and stream lining marketing collateral and asset projects.
  • We have been able to deliver on-time projects 98% of the time. This was certainly not the case prior to using Wrike.
  • At least a 90% reduction in error rate.
Wrike far exceeded this product due to the specialized tools for marketing teams.

Do you think Wrike delivers good value for the price?

Yes

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

No

Did implementation of Wrike go as expected?

Yes

Would you buy Wrike again?

Yes

Wrike is an excellent tool if you have an expert user on your team. Trying to set up and navigate updates and tools can be a bit difficult. With an Enterprise account, we were under the impression that we would have a rep that could assist throughout our contract period, but that is not the case. Very high-level communication with no follow-up by Wrike.

Wrike Feature Ratings

Project Management
7.9
Task Management
7
Resource Management
7
Gantt Charts
7
Scheduling
8
Workflow Automation
9
Team Collaboration
9
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
10
Email integration
6
Mobile Access
Not Rated
Timesheet Tracking
Not Rated
Budget and Expense Management
Not Rated
Professional Services Automation
3.0
Project & financial reporting
3
Integration with accounting software
Not Rated

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