TrustRadius
Woohoo for Wufoo!
https://www.trustradius.com/surveysWufooUnspecified8.297101
Carla Rose Fisher profile photo
Updated December 03, 2014

Woohoo for Wufoo!

Score 8 out of 101
Vetted Review
Verified User
Review Source

Modules Used
Schedule Forms

Overall Satisfaction with Wufoo

The company for which I was office manager utilized Wufoo to create a schedule of classes for its after-school performing arts program. With over a dozen classes offered, the admin department needed an easy way to allow parents to scroll through the class offerings and view the options and also to know when a class had reached its capacity.
  • Wufoo's selection of forms allow for many variables, making it possible to cater each form to serve our organizational needs.
  • I loved the ease with which we could reorder the forms by clicking and dragging -- no need to start over or redo any work!
  • Wufoo's support team is excellent. Whenever I had a question about the possibility of adding more flexibility to our forms, they got back to me quickly and with helpful solutions.
  • When I used Wufoo while at that company, it would have been great to have had the functionality to store credit card information so that parents do not have to fill it out every semester, but I realized that there were likely either security or privacy issues preventing such a thing. However, it's great that PayPal integration is available!
  • It would be great to redesign the Form Manager UI so that it's not so overwhelming to look at and have to scroll down through all our forms, which looked so similar because they were class offerings. Sometimes when adding classes (forms) or when gathering student head counts, we would lose track of where we left off. This meant having to backtrack, which took up time. Even something as simple as numbering the forms would've helped us not lose our place when performing class-by-class data entry or tabulation.
  • More view options for searching forms would be helpful.
  • Wufoo has enabled our customers (parents) to efficiently sign up for classes in an organized and -- hopefully -- pain-free way. The quicker they can convert their kids from prospective students to confirmed students, the more time we have on the back end to plan for the semester and cater the curriculum.
  • Our employee efficiency was increased, thanks to Wufoo. After the initial time investment of creating the forms for each semester, adding new students and managing the class sizes was so much easier and freed up our admin's time to take on other crucial tasks.
  • With the ability to add a maximum-capacity variable to our forms -- one that triggers an alert that a class is full -- we were able to solve the prior problem of double-booking and having to call parents and deliver the disappointing news that a class was full. If I remember correctly, Wufoo also allowed for instances in which parents wanted their children to be in the same class as another child, using form variables and rules.
Since my use of Wufoo was based on a colleague's recommendation, I didn't do any competitive research. The only alternative we had to contend with was the old way of not having online forms and instead having parents call up and request a class and we'd manually add them and take their information and credit card payment by phone. Needless to say, that was time-consuming, it didn't allow for the capture of any info, it didn't allow for an at-a-glance view of all class rosters, and it made it so that only one employee was the keeper of the schedule, making it impossible for other employees to sign up prospective students.
Wufoo has been a timesaver to this company, and we couldn't imagine handling our admin any other way! The staff knows the system well and has it so down pat that setting up class registration (which can number well past two dozen) is no longer the painful process it was in the very beginning.
Wufoo was initially recommended to me by a colleague who had used it for website content that was in list form, and she wisely recommended it to us as a way to list all our classes so that parents could sign up. I think for schools and after-school programs, it's a great solution. I can't speak to other scenarios since this was the only space in which I've used Wufoo.