Wufoo is Easy to Use and Gets the Job Done
Anonymous | TrustRadius Reviewer
December 19, 2018

Wufoo is Easy to Use and Gets the Job Done

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Wufoo

We use Wufoo in many ways on our eCommerce site. It is mostly used by our front end and back end development teams for our website, but our customer service team uses it as well. We use Wufoo to host surveys on our site to gather customer feedback. We also use Wufoo to let customers contact us for custom quotes.
  • Wufoo lets you add mailing lists so anyone that needs to can see a copy of the filled out form. We forward all customer complaints and questions directly to our customer service team which allows them to reply immediately.
  • Wufoo was very easy to integrate with Magento. Our implementation process was virtually pain free.
  • Wufoo makes it very easy to set up a simple survey/form with multiple fields. We are able to create and launch a new Wufoo form in a matter of minutes on our site if necessary.
  • Wufoo forms are very basic looking. Some more visual customization would be nice.
  • We use Wufoo for very basic forms on our site and really don't run into a lot of issues with the functionality that Wufoo provides.
  • Wufoo has given us the ability to gather countless amounts of feedback from our customers. This has lead to many improvements to our products and our site.
  • We spend far less time asking our customer service team to reply to a customer question since the entire customer service team is copied on any specified Wufoo form.
  • Employee Surveys
  • Customer Surveys
Wufoo is great for a company that wants to post a form, questionnaire, survey, etc on their site. If you need to send customer responses to a specific team or mailing list, Wufoo makes that very easy as well. There are not a ton of visual customization options, but if you are looking for an easy to use tool that gets the job done, Wufoo would be great for you.

Wufoo Feature Ratings

Survey templates
9
Themes
Not Rated
Custom logo/branding
10
Changes to live survey
9
Question design help
8
Multiple question types
9
Survey logic flexibility
9
Response tracking
10
Data export
7
Standard reports
Not Rated
Custom reports
Not Rated
Analytics
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
9
Compliance
Not Rated