Great system!
December 26, 2022
Great system!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Xactly Incent
We decided to implement Xactly Incent to house all of our compensation (comp plans, variable comp, statements, etc.) all in one place and have a tool to eliminate human error. In the past, we have 5 separate areas using excel sheets which lead to a lot of errors, and switching to Xactly Incent has eliminated those errors.
- Training - there is a learning curve to this software, but Xactly Incent provides many tools and courses to learn the program efficiently.
- Reporting - The analytics reporting function is great to make custom reports that fit your company's needs,
- Deployment - when we were going live, everything was well documented and planned out.
- Response Time - opening a support ticket to get help can take anywhere from 24-72 hours to get a response back, and sometimes you just need help right away. There is no number to call into for that kind of help.
- Process Time - opening and closing months seem to take 30+ minutes which bogs down the system.
- Eliminated Human Error
- Standardized the comp process, company wide
We do not use benchmarking, but we use analytics to run reports to see how things are trending and how we are paying.
We do not use them.
Do you think Xactly Incent delivers good value for the price?
Yes
Are you happy with Xactly Incent's feature set?
Yes
Did Xactly Incent live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Xactly Incent go as expected?
Yes
Would you buy Xactly Incent again?
Yes