Xactly Incent Review
December 14, 2023

Xactly Incent Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Xactly Incent

Xactly Incent gives us to the power to show our sales and commercial staff the precise list of contracts and amounts counting toward their goals and KPIs.
  • Visibility
  • Transparency
  • Increased cost of maintenance, in my experience
We constantly learn from prior year's data.
We are not. Their other solutions are not adaptable for companies that do not align territory based on geography in my experience.
Not much, we have to use ETL to get data into Xactly.
They are not, we still have to heavily massage data to share with other teams. You cannot do this natively.

Do you think Xactly Incent delivers good value for the price?

Yes

Are you happy with Xactly Incent's feature set?

Yes

Did Xactly Incent live up to sales and marketing promises?

No

Did implementation of Xactly Incent go as expected?

No

Would you buy Xactly Incent again?

Yes

In my opinion, the system doesn't feel like it's caught up to most enterprise softwares. For example, the system lacks key features that allow business to quickly and easily scale such as global search or the ability to drill between objects in the system in my opinion. In my opinion, the system also operates under an archaic view that most businessed operate under a monthly candece; being required to group all of your data into individual months is tedious and increases the cost of maintenance in my opinion. In my opinion, Xactly Incent also suffers from an inconsisent UI/UX like the lack of sticky search across all objects, or even lack of consistency in being able to search for something as basic as a person's name is avaible in some objects but not in others I've found. In my experience, Xactly Incent also does not allow you to rename anything, which makes it challenging to create new configuration when you may not be able to streamline your naming cadence when creating something new. I believe the analytics is cloncky, and also still feels like an entirely different product that isn't avaible via API.

Xactly Incent Feature Ratings

Sales compensation plan creation
5
Complex sales crediting
3
Sales compensation process automation
4
Incentive auditing/regulation compliance
3
Sales compensation dashboards & forecasting
5
Incentive modeling
1
Agile incentive strategy
1
ICM mobile visibility
5
Personalized dashboards
2