Item: Xactly Incent®
Rating: 10
Author: Tammy Hickman

Overall Satisfaction with Xactly Incent®

Use Cases and Deployment Scope

We have migrated most of our sales plan participants to Xactly Incent for their incentive calculation and reporting. Previously, all of our calculations were done manually in Excel. This left us vulnerable to human error and incorrect incentive payments. We also used to email the individual incentive statements to each participant. This was another risk of sharing confidential information with the wrong person. Xactly Incent has eliminated both of these risks for our company.

Pros and Cons

Pros

Built specific to our needs. We don't have to change our plans to fit their box.
Handles large quantities of data with no issue.
Gives participants progress to goals to keep them motivated.

Cons

Giving more than one manager access to view a participant's data. For dual reporting employees.
Would like more flexibility with the Standard Incentive Statement.
Easier process for setting up the new year.
The drill down function to get to the detailed data is limited to 20 standard columns. Would like it to be customizable by component.

Return on Investment

Being about to see their progress towards goals is motivating participants to do more.
Stack ranking reports allow participants to see how they are performing compared to their peers. Creating some competition among the sales team.
More accountability of sales team to perform. No more excuse of I didn't know I was behind goal.

Xactly Data Insights

We have been live in Xactly Incent for less than a year so far. It was a big hurdle for us to get everyone paid correctly and on time. We are still learning all of the bells and whistles that are available to us.

Compensation Management

We are currently only using the Xactly Incent platform.

Xactly Integrations

We have not yet integrated any other systems at this time.

Alternatives Considered

Our company was using a product called SNL Banker to share incentive data with our sales team. We were using this product for other reporting so it was an easy solution but it did not have any of the calcualtion functions of Xactly Incent. I used Xactly Incent at a previous company, so when we were ready to make the investment in our incentive process, we only looked at one vendor. Xactly.

Key Insights

Do you think Xactly Incent® delivers good value for the price?

Yes

Are you happy with Xactly Incent®'s feature set?

Yes

Did Xactly Incent® live up to sales and marketing promises?

Yes

Did implementation of Xactly Incent® go as expected?

Yes

Would you buy Xactly Incent® again?

Yes

Likelihood to Recommend

Being that Xactly Incent is custom built to meet our specific plan requirements, it has been well suited for almost everything. One scenario where we could use some improvement is manager reporting. Better visibility into the roll up of any team goals and team actuals. Also some of the incentive payment information is a bit clunky. We calculate incentives each quarter on a YTD basis and then subtract was has already been paid. Sometimes this creates a shortfall for the sales rep that needs to carry forward. Reporting for this doesn't flow easily.

Xactly Incent® Feature Ratings

Comments

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