XERO issues, XERO hassles, EZ use!
Updated April 30, 2021

XERO issues, XERO hassles, EZ use!

Jeremy Grant | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Xero

Xero is used across our organization. Aside from the standard accounting functionality that it offers, we use it extensively for quotes. The simple, intuitive nature of the user interface allows for a range of user skills, whilst at the same time providing an efficient tool for our business. Its integration with Insightly CRM allows our sales team to easily stay on top of their clients' account status as well. All employees make use of the Expense Claims module, allowing them all to track claims from time of entry through to payment.

Pros

  • Xero does the accounting and bookkeeping basics very well, and it also caters for the more experienced users to report comprehensively on the current status of their business.
  • Xero is Software-as-a-Service (SaaS), therefore we don't worry about backups. Our friends at Xero do that for us. It's also available 99.99% of the time.
  • Xero is accessible on any machine. We don't need to manage databases, VPNs etc. It's all done for us, securely!

Cons

  • Reporting on the Quotes modules. It is very difficult to manage large volumes of quotes.
  • Access levels could be more granular. Certain areas of the package allow for great flexibility, however there are times when you do need to restrict certain functionality. This is not a deal breaker however!
  • From a direct ROI w.r.t. Xero and other SaaS systems that we needed to implement in order to totally replace our previous accounting system, we realized immediate savings, so the returns were immediate.
  • At a ballpark guesstimate, it was an immediate 25% saving.
Xero was chosen due to its simplicity and cost. The decision was as simple as that. There are no hidden costs.
Xero is very well suited to the small-medium sized business. I am comfortable saying this as this is where our business is positioned. I cannot comment on its suitability to larger businesses with many users. From the ease-of-setup, to designing and generating more complex reports, there is not much that is not relatively straightforward to do. Add to this the wealth of knowledge available online, we're very self sufficient with Xero, as opposed to our older system, which required constant interventions by our consultant and days of waiting for any modifications required. With Xero, the system update responsibility is taken out of our hands. More reason to switch to a SaaS product.

Xero Feature Ratings

8.4
Accounts payable
8
Accounts receivable
8
Cash management
9
Bank reconciliation
9
Expense management
10
Time tracking
6
Fixed asset management
9
Multi-currency support
Not Rated
Multi-division support
9
Regulations compliance
9
Electronic tax filing
9
Self-service portal
9
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
7
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
7
2.0
Inventory tracking
2
Automatic reordering
Not Rated
Location management
2
Manufacturing module
2
1.0
Pricing
1
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
7.3
Dashboards
6
Standard reports
8
Custom reports
8
7.0
API for custom integration
Not Rated
Plug-ins
7
7.0
Role-based user permissions
7
Single sign-on capability
7

Comments

More Reviews of Xero

  1. Home
  2. Accounting Software
  3. Xero Reviews
  4. User Review of Xero