Snowboard Company Domination!
October 15, 2019

Snowboard Company Domination!

Colin Darcy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Yotpo

We are using it to address customer reviews on our website. We then choose to publish or not publish reviews based on how relevant they are. This way, a customer who needs answers on something pressing can either find them in published messages or they can make a purchase based on a review made by someone else.
  • Organizes information effectively, easy to find, address, and solve any problems.
  • Provides an email of the user so that you can contact them for issues, if a conversation needs to occur.
  • Exceptional separation of brands (we work with three) so that threads do not get crossed.
  • Hard to integrate with multiple users.
  • Platform was confusing at first, difficult to direct.
  • Help desk is not very helpful, have had to solve many issues on my own.
  • Quicker response times.
  • Decreases workload
  • Increases productivity
We used Disqus for a while, and it was pretty low-tech.
I had a difficult time getting answers when I needed them.

Do you think Yotpo delivers good value for the price?

Yes

Are you happy with Yotpo's feature set?

Yes

Did Yotpo live up to sales and marketing promises?

Yes

Did implementation of Yotpo go as expected?

Yes

Would you buy Yotpo again?

Yes

Anyone looking to expand their customer service in a more new school direction should consider using Yotpo. They are effective in assisting a small company like ourselves in looking like a large company. Quick responses and a proper interface help preface what needs to be done to address customer needs.