Item: Yotpo
Rating: 10
Author: Kylee Hoynacki

Overall Satisfaction with Yotpo

Use Cases and Deployment Scope

We use Yotpo for reviews, loyalty, and SMS. We currently use it mostly within our marketing team and it's been amazing! It helps us to get honest feedback about our products, while also building lasting relationships with our customers.

Pros and Cons

Pros

Easy To Use
Organized
Intuitive
Integrations

Cons

Better connections with Klaviyo

Most Important Features

Reviews
Loyalty

Return on Investment

We've seen great ROI on SMS.
It's harder to see direct ROI on reviews.
Loyalty has a very good ROI as well.

Alternatives Considered

Postscript and Avochato

We haven't worked with other loyalty or review platforms, however, we've worked with other SMS providers in the past. I feel that Yotpo's SMS Bump is much more robust and has better integrations than the other platforms. It's also much easier to manage than the other platforms.

Key Insights

Do you think Yotpo delivers good value for the price?

Yes

Are you happy with Yotpo's feature set?

Yes

Did Yotpo live up to sales and marketing promises?

Yes

Did implementation of Yotpo go as expected?

Yes

Would you buy Yotpo again?

Yes

Likelihood to Recommend

Yotpo is great if you have a core selection of products, but I feel it would not be as great for companies with a constantly changing selection of products. It would just be a lot more heavy lifting to keep up with the changing products, whereas, for us with a set selection of products, it's an ~almost~ set it and forget it type of program.

Comments

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Definitely Worth It