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I use Zipwhip when a member needs to book a class or cancel a class as well as a prospect who wants information about my company The …
Starting at $19 per month
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What is Twilio Zipwhip (discontinued)?
Zipwhip, a texting-for-businesses application for two-way text between a company and its customers, was acquired by Twilio, and discontinued.
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Pricing
Starter
$19.00
Cloud
per month
Unlimited
$49.00
Cloud
per month
Premium
$99.00
Cloud
per month
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- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Twilio Zipwhip (discontinued)?
Zipwhip, was a texting-for-businesses application for two-way text between a company and its customers. It was acquired by Twilio in 2021 and is now EOL, and no longer available for sale.
Twilio Zipwhip (discontinued) Video
Zipwhip invented Texting for Business. Since 2014 when we first enabled texting to and from existing landline, VoIP and toll-free phone numbers, Zipwhip has empowered more than 30,000 businesses to communicate with their customers in the most effective way possible.
With Zipw...
Show More Twilio Zipwhip (discontinued) Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Zipwhip, a texting-for-businesses application for two-way text between a company and its customers, was acquired by Twilio, and discontinued.
Reviewers rate Support Rating highest, with a score of 1.4.
The most common users of Twilio Zipwhip (discontinued) are from Small Businesses (1-50 employees).
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(21)Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
September 10, 2020
An application that has continued to lose value
We currently only use Zipwhip within two departments. One that uses it to outbound text customers once they sign up for a tour automatically, which is a nice feature and one for inbound texts to a toll-free number. The department that uses it for automatic texting also uses it for conversations with their college-age customers who prefer that method of communication.
- API to allow triggered text messaging.
- Tied to a direct phone number that people can also call.
- Easy to track a conversation in a thread.
- Very painful customer service and account management. We originally used this throughout the whole organization, but due to issues with their account management and service, we moved most away from it.
- Overpriced for what it offers when other services offer both text and voice for a lower cost
- Mobile app and desktop app did not always received texts in real time.
- They out of the blue raised the price 300% on us that negatively impacted the budget we had planned out for the year.
- Initially it did help increase contact rates.
- Time consuming and hard to manage.
- EZ Texting and Dialpad
We mainly use EZ Texting to bulk text when needed and we use Dialpad for our 1 on 1 communications via text now. Our voice is through Dialpad so it is a lot more efficient for agents to be in one place for all manners of communication. EZ Texting allows us to bulk text where Zipwhip did not allow us to do that
August 30, 2020
Great asset to our company!
Zipwhip is used throughout our company, however, typically it's only used by myself and a few other people. The main reason we began using Zipwhip was to confirm appointments to cut down on our "no-show" numbers. Since implementing our automatic scheduled confirmation texts, that number has decreased. Clients also like the ability to text us vs always having to call. In a world where technology and accessibility are important to clients, this is a fabulous asset to our company!
- Scheduled texts - when scheduling an appointment, we schedule a text to be sent prior to this appointment
- Automations - we can set up auto texts and responses
- Clients feel like we're easily accessible.
- Appointment confirmations cut down on no-show appointments.
None. I wasn't involved in the decision making, however, I like all the options Zipwhip has to offer.
January 24, 2020
Excellent asset for the Automotive Industry in particular
Zipwhip is being used across all facets of our organization to facilitate quick and easy communication with clients. It has drastically cut down on wait times for return phone calls to approve or decline work, and also services as a legal record of work having been approved. Sales used it to quickly touch base with customers without overwhelming them. It has been a great asset.
- The ability to use an existing phone number to text people is the #1 reason I chose this product. Clients get messages from a number they are familiar with, and employees do not have to disclose their personal cell phone numbers.
- It is effortless to add contacts- Start a new message, type in their phone number, and their first and last name, and that's it!
- I would like the quick-use app that pulls from the taskbar to be able to hold more characters- It can only do 250 while the main screen can do 600.
- The ability to send video through this program would significantly enhance its functionality for us.
- Much quicker responses = greater technician efficiency = more profit.
- Serving as a legal record of approved or declined services has saved us from a couple of very bad situations.