Zoho Analytics is Perfect for tracking metrics.
November 24, 2024

Zoho Analytics is Perfect for tracking metrics.

David Plaunty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Zoho Analytics

We use Zoho Analytics to create and monitor dashboards that display several different metrics for our service team. This way, our technicians and managers can keep tabs on all current events and take a snapshot of events for the past 30 days.

Pros

  • Customization
  • Ease 0f Use.

Cons

  • Tie-ins for more of the rest of the Zoho suite.
  • Pre-built dashboards could be a little better, especially for refresh time.
  • I've been able to keep track of all of my open service tickets, which has helped me provide faster and more accurate service for my customers.
  • We've been able to track our sales pipelines much more accurately.
I've had nothing but great experiences with Zoho so far. Ease of use, customization and their support staff.
Everything works well for us—there are no crashes and no data lost in the shuffle. Everything we need is easily accessible, and if it's not already built-in, we can configure a new report or dashboard on the fly.

Do you think Zoho Analytics delivers good value for the price?

Yes

Are you happy with Zoho Analytics's feature set?

Yes

Did Zoho Analytics live up to sales and marketing promises?

Yes

Did implementation of Zoho Analytics go as expected?

Yes

Would you buy Zoho Analytics again?

Yes

If you have a service-oriented business or need to track sales metrics, Analytics is a great option. The Zoho suite of programs allows you to track tickets, invoices, sales performance, and many other key pieces of information.

Zoho Analytics Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
8.5
Pixel Perfect reports
7
Customizable dashboards
10
10.0
Drill-down analysis
10
Formatting capabilities
10
Report sharing and collaboration
10
8.7
Publish to Web
10
Publish to PDF
8
Report Delivery Scheduling
8
10.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
10
Location Analytics / Geographic Visualization
10
Predictive Analytics
10
10.0
Multi-User Support (named login)
10
Role-Based Security Model
10
Multiple Access Permission Levels (Create, Read, Delete)
10
Report-Level Access Control
10
Single Sign-On (SSO)
10
Not Rated
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
10.0
REST API
10
iFrames
10

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