A very helpful and insightful tool for any company
May 08, 2021

A very helpful and insightful tool for any company

Greg Alder | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with Zoho Analytics (formerly Zoho Reports)

Zoho Analytics is a great software for tracking all of your data and collecting it in one place. We mostly use this for sales data and from information we can pull straight from the CRM. It is mostly used by our sales and operations team and helps us make better sales decisions and create more efficiency in terms of our sales pipeline.
  • I like that the reports are easy to show.
  • Integrating data is super easy if you use other Zoho products.
  • The price is affordable for any sized team.
  • Automate the sending of reports to clients or upload to drive, etc. would be a cool feature.
  • I wish the integration with Zoho Flow was better and could be used for reporting.
  • Setting up the dashboard can take some time initially.
  • Helped us retain more clients for our business.
  • Has made our company more efficient.
  • Less time spent on aggregating data and creating reports.
Zoho Analytics is pretty much on par to most of the other data aggregation and reporting software, but it has some benefit to us because we use other Zoho products.

Do you think Zoho Analytics delivers good value for the price?

Yes

Are you happy with Zoho Analytics's feature set?

Yes

Did Zoho Analytics live up to sales and marketing promises?

Yes

Did implementation of Zoho Analytics go as expected?

Yes

Would you buy Zoho Analytics again?

Yes

Zoho Analytics is a very usable product. It is not too hard to figure out and there is a lot of resources online that can teach you how to use it.
The support team is helpful but the response time definitely takes some time. There can be some delay and the team takes quite a bit to get back to you.
I would definitely use this tool if you use other Zoho products. The interface is pretty easy to use, especially if you used other Zoho products, and so is the reporting data aggregation.

Zoho Analytics Feature Ratings

Pixel Perfect reports
8
Customizable dashboards
9
Drill-down analysis
8
Formatting capabilities
8
Report sharing and collaboration
7
Publish to Web
8
Publish to PDF
9
Report Delivery Scheduling
7
Pre-built visualization formats (heatmaps, scatter plots etc.)
8
Location Analytics / Geographic Visualization
8
Predictive Analytics
8
Multi-User Support (named login)
7
Role-Based Security Model
7
Multiple Access Permission Levels (Create, Read, Delete)
7
Single Sign-On (SSO)
8
Responsive Design for Web Access
8
Mobile Application
7
Dashboard / Report / Visualization Interactivity on Mobile
9
REST API
8
iFrames
9