Great way to get started digging into your data
April 23, 2022

Great way to get started digging into your data

John Carter | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Zoho Analytics (formerly Zoho Reports)

We use Zoho Analytics primarily to query data for Zoho Desk and do reports that fall outside of the built-in Zoho Desk reporting. We have been recently utilizing it to do more complex charts showing the types of helpdesk calls that we are getting and to break down the top problems to submit to the product managers.

Pros

  • The built in AI (Zia) can often give you a quick report just by using English words.
  • The ability to include data sources from multiple silos helps produce reports with the big picture
  • Default reports/dashboards give a wide range of information without having to customize.

Cons

  • I am confused about some of the filtering dropdowns and why almost duplicate reports act differently for the filters.
  • The publishing of reports seems a little confusing in the area of allowing access if you are authenticated to the Zoho Desk.
  • Visually see what parts of our product customers are calling into support about
  • Quick to limit graphs to just specific staff/teams/product
  • Easy to export and include on internal web page.
It is sometimes hard to judge the ease of use of products like this because to make them great they tend to have to be complex. However, they have done a great job in my mind of allowing users of various skill levels an easy way to report/chart their data.
I have been very surprised at how close an AI-generated graph/report is by just using English words. I have used this numerous times to get started and then tweak it after that fact.

Do you think Zoho Analytics delivers good value for the price?

Yes

Are you happy with Zoho Analytics's feature set?

Yes

Did Zoho Analytics live up to sales and marketing promises?

Yes

Did implementation of Zoho Analytics go as expected?

Yes

Would you buy Zoho Analytics again?

Yes

Zoho Desk, BeyondTrust Remote Support (formerly Bomgar), Slack
If you use other Zoho products, Analytics is a must to get as much data out of those systems. While they have built-in reports, they have some limitations on the number of records you can export and such. Analytics removes those barriers. We have not attempted to pull in any non-Zoho databases so I am not sure how well that works yet.

Zoho Analytics Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
8.0
Pixel Perfect reports
Not Rated
Customizable dashboards
8
8.3
Drill-down analysis
9
Formatting capabilities
8
Report sharing and collaboration
8
8.0
Publish to Web
7
Publish to PDF
8
Report Delivery Scheduling
9
8.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
9
Location Analytics / Geographic Visualization
8
Predictive Analytics
Not Rated
8.7
Multi-User Support (named login)
9
Role-Based Security Model
9
Multiple Access Permission Levels (Create, Read, Delete)
8
Single Sign-On (SSO)
Not Rated
8.0
Responsive Design for Web Access
8
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Not Rated
REST API
Not Rated
iFrames
Not Rated

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