Overall Satisfaction with Zoho Assist
Looking for an alternative for support or remote help, we started to try this software and it really seemed quite complete. In many cases I have clients who have problems with their cell phones and it has been very helpful to be able to see their screen to guide them to the solution.
- Remote assistance
- Remotely view a mobile device for guided assistance
- Unattended access. This one is a very powerful feature.
- Invitation link for start a session make it more easy to start.
- They can improve the appearance of the software a bit. I understand that the simpler and lighter is better.
- There are some small errors in software translation. This can confuse customers a little.
- The professional plan should have more unattended computers.
- Remotely assisting users allows me to save visitor costs and generate income with little effort.
- Apart from attending remotely, customers also learn and that is very positive. Do not be afraid to teach your clients, they will always be grateful and they will recommend you.
- Scheduling sessions is also a great help to keep you organized. This gives your business more seriousness.
Regarding the issue of costs, I think that Zoho Assist is much more accessible and that is a benefit for both me and the customers who request remote assistance.