Zoho is the best and value for money CRM
June 16, 2022

Zoho is the best and value for money CRM

Durgesh patidar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoho CRM

We were using Zoho CRM, as an employee management tool, salary management tool, and for onboarding purposes. It is a very good CRM, and fully customizable. It is very fast and responsive, here we can customize everything and based on demand we can pay.

Pros

  • Customer relationship.
  • Management tool.
  • Human resource tool.
  • Salary management tool.

Cons

  • Affordable.
  • User interface.
  • Marketing.
Zoho CRM is cheap compared to other CRM. Provides best services and support. Faster and better UI compare to others. And it is Indian CRM, can trust it.

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

It is very customizable and it provides on-demand services. And very easy to use, and it is user-friendly. Not very costly, can say affordable. Still, UI can improve. And do some more marketing and add some big clients.

Zoho CRM Feature Ratings

8.2
Customer data management / contact management
9
Workflow management
8
Territory management
6
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
9
Quote & order management
8
Interaction tracking
10
Channel / partner relationship management
9
8.7
Case management
9
Call center management
8
Help desk management
9
9.5
Lead management
9
Email marketing
10
9.7
Task management
10
Billing and invoicing management
9
Reporting
10
9.5
Forecasting
9
Pipeline visualization
10
9.5
Custom fields
9
Custom objects
10
Scripting environment
9
API for custom integration
10
8.5
Role-based user permissions
9
Single sign-on capability
8
8.0
Social data
9
Social engagement
7
8.5
Marketing automation
9
Compensation management
8
9.0
Mobile access
9

Comments

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