Zoho gives you additional value to your business!!
June 14, 2022

Zoho gives you additional value to your business!!

Risha Kapoor | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Zoho CRM

Me and my team using Zoho currently for storing the database and sending bulk emails. Zoho can help us eliminate duplicate emails as multiple users are using this platform and send bulk emails quickly.
Also, Zoho can help us easily segregate the data channel-wise. Channel could be Industry, country, designation, etc.
An amazing platform to use for lead nurturing.

Pros

  • Sending bulk emails
  • Automate follow up emails
  • Dashboard of the performance of the leads
  • Eliminate duplicate data
  • Opt-out option for the emails if we don't want to follow up
  • Notes option is also available if needs to be added for a particular lead

Cons

  • There has to be only one stat available for the emails sent for a particular date and not as per the number of emails sent in batches.
  • Also, it will be helpful if we should be able to download the sent emails stat in one place to nurture our leads as per who opened, not opened, clicked, not clicked, etc.
I've selected Zoho because Zoho is very user friendly and not too expensive to use. It is a very good CRM platform if you're planning to implement and starting to use CRM for the first time. This platform is very good for the employee size of 10-100

Their customer service is also amazing and they always acknowledge your queries on time and help you connect with you to the technical team within 8-9 hours of time if you have any technical query. They will also provide your demo to make you feel comfortable with the platform.

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

Zoho is a best platform for storing your leads at one place, sending emails in bulk, scheduling them as per your client time zone, and automate your follow-ups as well with the help of this platform. Isn't it great. You can easily nurture your leads and add them notes as per the reverts you've received in an email.

Less appropriate is only where you are not able to bring your email sent data at one place, the overall stat of the emails sent in terms of opened emails, not opened emails, etc.

Zoho CRM Feature Ratings

8.5
Integration with email client (e.g., Outlook or Gmail)
9
Interaction tracking
8
Customer Service & Support ()
Not Rated
9.0
Lead management
9
CRM Project Management ()
Not Rated
CRM Reporting & Analytics ()
Not Rated
8.0
API for custom integration
8
Security ()
Not Rated
Social CRM ()
Not Rated
8.0
Marketing automation
8
8.0
Mobile access
8

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