Best All-in-One Solution for Social Media Management
January 26, 2021

Best All-in-One Solution for Social Media Management

Terone Allen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

Zoho Social is being used by our Marketing team to manage all of our social media accounts. It has addressed the needs of managing all of our platforms from one place, scheduling posts with analytics, publishing directly to Instagram without pushing to a mobile app, and internal team communication.
  • Publishing direct to Instagram is an excellent feature we desired. As posts are scheduled by team members, no one has to be "sitting on watch" with the mobile app to complete the action.
  • Internal team communications/discussions within Zoho Social allow for very direct interactions regarding particular posts. Drafts can be discussed and "approved" before being scheduled all in one place. No emailing or direct messaging back & forth.
  • The range of social media platforms included is a huge plus. Finding a solution that can post to all of our social media platforms with this number of features has been a hard task, and Zoho Social has been a life-saver.
  • The Calendar view displaying published posts would be a great feature. You can view published posts displayed in a list, but when scheduling and arranging posts based on a calendar, seeing upcoming posts as well as past posts can be very helpful.
  • Zoho Social has immediately helped grow our social media presence and allowed us to stay engaged with our audience.
Other products solved some of our problems, but Zoho Social has solved them all while being affordable for a small business. Buffer didn't provide the seamless team integration and analytics we were seeking in one plan. SocialPilot's user interface was a bit clunky, and we were constantly reconnecting to our social platforms. Agorapulse was not affordable to our needs of managing our brand only.

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

Yes

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

The learning curve is very short with Zoho Social. It was easy to set up our profiles and immediately begin scheduling content. The interface is very user-friendly and easy to comprehend.
I have not had issues to prompt interaction with support yet.
Zoho Social is perfect for small businesses seeking a solution to manage all of their content in one place, over several brands, and keeping your social media strategies on track.

Zoho Social Feature Ratings

Sentiment analysis
Not Rated
Broad channel coverage
9
Content planning and scheduling
10
Audience targeting
Not Rated
Content optimization
Not Rated
Not Rated
Automated routing and prioritization
Not Rated
Customer interaction histories
Not Rated
Lead generation
Not Rated
Content marketing
9
Twitter
10
Facebook
10
LinkedIn
10
Google+
Not Rated
Instagram
10
Campaign success analytics
8
Competitor analysis
Not Rated
Role-based user permissions & privileges
7
Mobile access
9