Zoom me - it's fun!
January 31, 2017

Zoom me - it's fun!

Pax Whitfield | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Overall Satisfaction with Zoom

Technology and leadership teams use it to facilitate remote work, reduce travel expense and waste, and for larger cross-site meetings. We're also about to try it for leader-led webinar duty and have been toying with the idea of using a Zoom Room.
  • Quality is excellent.
  • Fresh, evolving product.
  • Screen sharing and remote control.
  • We don't like that the app now is 'hidden' in MacOS. Makes it too hard for novice users to turn on and leave on.
  • The pricing tiers for the ability to apply custom branding don't work for us. Frustratingly so.
  • It would be so great if there could be a tie-in between a 'regular' phone number (land or cell) and Zoom. So so great.
  • It would be great to be able to host from a mobile device instead of just participate.
  • Thank you for the Chrome app! Our Chromebook users are thrilled. We would like to see something closer to feature parity, however. :)
  • Screen sharing is wonderful once up and going, but doesn't play very well with Mission Control in MacOS. Leads to a lot of unnecessary window moving when trying to share a specific bit of content from one of ten desktops!
  • Not in love with the chat. Not even sure why. Maybe it seems like too much of an afterthought.
  • Substantially less travel expense, and recouped travel time
  • Thanks to the Chrome OS app, we are using more of them and thrilled to be doing so!
Zoom is better. Slightly better pricing, definitely better performance in both the app and in the codecs. It's pretty thrifty with bandwidth, and it looks good!
The quality is great, the support is solid, and we think it simply works better than the old guard in telepresence apps like GoToMeeting and WebEx. It's great for mobile, too, although you can't host from a mobile device, which some executives are hoping for.

Zoom Feature Ratings

Not Rated
High quality audio
9
High quality video
9
Calendar integration
9
Meeting initiation
8
Record meetings / events
8
Desktop sharing
7
Live chat
3
User authentication
7
Participant roles & permissions
7