Zoom - finally, a collaboration solution that satisfies everyone
June 06, 2019
Zoom - finally, a collaboration solution that satisfies everyone
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zoom
Zoom is being used across the all organization as the video conferencing solution of the company. The previous product was quite painful in configuration, quality and ease of use. We are really satisfied with Zoom's ability to handle video conferencing, screen sharing and mobile device integration. It is easily configured and worked with no problems.
- It is particularly stable. It may be idle for weeks and then operate without any issues.
- It has a good and simple tablet interface, which lets even the basic user join meetings without IT help.
- It has good quality and performance in video conferences even between different countries.
- There may be some improvement in the desktop interface, sometimes you may need to stop and restart sharing specific windows in your computer.
- Good feedback from top management, after having a bad previous video conferencing experience
- Provided cost efficiency as collaboration between countries is improved and travel needs decreased
- Kept the initial investment costs on minimum
Zoom rooms are quite useful for our organization. Several meeting rooms are reserved for regular meetings and new participants can join easily to the meeting through the tablets running Zoom Rooms. The app is simple and the UI is very well designed. It is intuitive, you can easily navigate and figure out how to use it.
- Vidyo and Webex Meetings
Webex was a good solution I used in some of my previous companies. No surprise the Zoom is the product of previous talented Webex people. I used Vidyo for a very short time, unfortunately it fell quite far behind Webex and Zoom in both quality and ease of use. Having said that, Zoom is by far the best of those alternatives considering low budget installation, modern UI, ease of use and quality.
Zoom Feature Ratings
Using Zoom
400 - The users of Zoom are from IT, Marketing, Sales, Finance, Operation, HR, Supply Chain and Merchandising departments
1 - No specific skills are needed. We use tablets to control video conferencing. Anybody using the UI once easily gets used to it
- Weekly top management meetings from different countries
- Regular department meetings from different countries
- From time to time phone call meetings through Zoom
- Participants joining to Room conferences through their notebooks
- Seamless integration to company network
- Using it not for meetings but only for projecting presentations to TV displays wirelessly, especially when a company visitor is unable to connect his/her computer to the display with cable
- Extending the use from offices to the retail stores
Evaluating Zoom and Competitors
- Price
- Product Features
- Product Usability
- Vendor Reputation
The product has good foundation coming from Webex and also did not require additional HW investment
We would not change our selection and decision
Zoom Implementation
- Implemented in-house
Change management was minimal
Zoom Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Actually never needed such a help. Never had such a big issue
Using Zoom
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Setting up or joining a meeting is quite easy through user interface
- Document sharing is quite easy
- Mobile devices can easily join or share
- none
Yes - It has a good mobile interface