Zoom Phone review
March 12, 2024

Zoom Phone review

Ahmed Metwally | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoom Phone

We use Zoom Phone as our telephony solution, every user has their own line that is used for internal and external calling.
  • Ease of use
  • Customizable options and settings
  • Reliability
  • It's impacted the productivity of our users by enhancing communication and therefore allowing for collaboration.
  • It's improved client service since everyone has their business line on their mobile device.
Zoom Phone was the best value and had the richest features. Also, the implementation of Zoom Phone was much easier than the competing products.

Do you think Zoom Phone delivers good value for the price?

Yes

Are you happy with Zoom Phone's feature set?

Yes

Did Zoom Phone live up to sales and marketing promises?

Yes

Did implementation of Zoom Phone go as expected?

Yes

Would you buy Zoom Phone again?

Yes

Zoom Phone is very well suited for our attorneys and it's a value add to the whole firm.

Zoom Phone Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10