Item: Zoom Phone
Rating: 10
Author: Linda Rooney

Use Cases and Deployment Scope

We switched from a previous Voip system to Zoom Phone and will never switch again! Our previous carrier was spotty at best and never transferred calls to our cell phones correctly. It was a problem since we all work remotely and we only use one deskphone so getting calls to transfer to our cells was critical. Once we started with Zoom Phone, we noticed the difference right away. Calls come through on our cells instantly and are identifiable as coming from our Zoom Phone numbers. It's extremely easy to set up and the support from Zoom is fantastic. The Zoom Voicemail is also extremely easy to use as well. If you are a Zoom meetings and chat customer, it all works seamlessly for reminders about voicemail or missed calls. I have nothing bad to say about Zoom Phone and I'm so glad we switched.

Pros and Cons

Transfers calls to cell phones seamlessly
Easy to set up
Great support from Zoom
Easy to see voicemail and missed calls notifications

Sometimes we have to enter a number before the call connects on our cell phone.

Return on Investment

Very cost effective - much less than what we were paying
Easy to set up and use
Works great with the other Zoom products - Meetings

Key Insights

Do you think Zoom Phone delivers good value for the price?

Yes

Are you happy with Zoom Phone's feature set?

Yes

Did Zoom Phone live up to sales and marketing promises?

Yes

Did implementation of Zoom Phone go as expected?

Yes

Would you buy Zoom Phone again?

Yes

Likelihood to Recommend

If you have a spotty Voip system in place and have difficulty transferring calls or organizing a conference call with your current system - I would highly recommend Zoom Phone. It's so easy to set up and use and transfers extremely well to cell phones within the organization. Messages are also very easy to retrieve and missed call notifications are timely and helpful.

So glad we switched to Zoom Phone!

Overall Satisfaction with Zoom Phone