Zoom Workplace Phone is a game changer!
June 04, 2024
Zoom Workplace Phone is a game changer!
Score 8 out of 10
Vetted Review
Verified User
Software Version
Business
Modules Used
- Zoom Meetings & Chat
- Zoom Phone
- Zoom Team Chat
Overall Satisfaction with Zoom Workplace
We are a small business providing legal services in Alabama. Zoom Workplace Phone has been fantastic! We use Zoom Workplace to communicate with our clients, vendors and colleagues. Having interoffice chat, video calls/meetings & SMS capabilities all in once place has helped us communicate more smoothly both internally and externally. Zoom Workplace does tend to push out updates and even if you tell the software to "always stay up to date," you sometimes have to manually update the software. The mobile phone app is also a bit cumbersome and does not always work well. Sometimes the call quality is low even though we have fiber internet in our building, but we make do. If we get a bad connection, we usually re-attempt the call and 9 times out of 10, the call back fixes the quality issue.
Pros
- Chat
- Meetings
- SMS Messaging
Cons
- Streamline app functionality to transfer calls
- Improve call quality
- resolve desktop client glitches & inconsistencies
- improved communication & collaboration
- cost savings
Zoom Workplace beat all competitors on price. Interface was easy to learn and use and we had already tried Zoom Workplace for meetings before adding phone services so we liked the idea of having that integrated in a single service. SMS messaging and interoffice chat became available later and only gave us more reason to stay with Zoom Workplace.
Do you think Zoom Phone delivers good value for the price?
Yes
Are you happy with Zoom Phone's feature set?
Yes
Did Zoom Phone live up to sales and marketing promises?
Yes
Did implementation of Zoom Phone go as expected?
Yes
Would you buy Zoom Phone again?
Yes
Comments
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