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Categories

Social Media Customer Service Software

Help Desk Software

and engagement. Examples of products that enable social support include Freshdesk, Zoho Desk, and HappyFox Help Desk. Social support tools help agents communicate

Call Recording Software

More categories (9) for Freshdesk

Listings

Freshdesk

Freshdesk

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
645 Ratings

Freshdesk (a product of Freshworks Inc.) is a customer service solution with enterprise capability. Freshdesk unifies channels, conversations, AI capabilities … capabilities, customer insights, and advanced ticketing into the Freshdesk Command Center so agents are ready to resolve. With Fredd…

  • Reviews (270)
  • Alternatives
  • Other Help Desk Software
  • Start Free Trial
Freshdesk Omni

Freshdesk Omni

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
29 Ratings

Freshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. … Freshdesk Omni is an AI-first, CS Suite designed to provide a seamless experience across channels, from automated self-service to agent-led conversational

  • Reviews (13)
  • Alternatives
  • Other Help Desk Software
Freshdesk Contact Center

Freshdesk Contact Center

28 Ratings

Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses

  • Reviews (9)
  • Alternatives
  • Other VoIP Providers

More listings (19) for Freshdesk

Vendors

Freshworks Inc

The Freshworks Inc product family includes Freshdesk (Customer Support Software), Freshservice (IT Service Management Software), Freshsales (Sales CRM

  • Products
  • Freddy AI for CX
  • Freshdesk Contact Center
  • Freshdesk Omni
  • Other Products

Kaleyra

integrated it’s cloud platform with CRM giants such as salesforce, Zoho, Freshdesk, Happyfox, Eloqua, Vtiger, Magento, Oracle Responsys, Sugar CRMand business

  • Products
  • Kaleyra

Easy Insight

and happier customers. Extend your SaaS apps such as Basecamp, Hubspot, Freshdesk, Trello, Smartsheet, and many others with beautiful dashboards. Drill from

  • Products
  • Easy Insight

More vendors (4) for Freshdesk

Reviews

More reviews (888) for Freshdesk

Reviews

April 03, 2023

Freshdesk

Anonymous | TrustRadius Reviewer
Verified User
Employee in Information Technology
Non-profit Organization Management Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

We use Freshdesk as our main Help Desk ticketing solution. … growth plan Ability to turn off Freshdesk login within the custom sso template

January 15, 2024

Freshdesk Review

Manik Sandeep | TrustRadius Reviewer
Manik Sandeep
Manager Implementations
Ceipal SOftware private limitedComputer Software, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

We use it to server our customers who send emails. all emails hit the Freshdesk and we respond to all client emails from here. This is a good product and … we do not user Freshdesk for retentions, this is used as a communication system, within the organization

April 03, 2023

Freshdesk Free

Andy Stephany | TrustRadius Reviewer
Andy Stephany
Tech Support Specialist
Morrison HomesBuilding Materials, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

We user freshdesk to support our user's technical issues and questions. … any real need for improvements. There are many things you can do with FreshDesk that sometimes we have to select several menu's about where to find the

More reviews (888) for Freshdesk

Comparisons

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Compare Freshdesk to Freshdesk Omni

Side by side comparison of Freshdesk and Freshdesk Omni via 674 Verified Reviews and Ratings by Real Experts covering pros, cons, usability, support and more.

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Compare Bealink to Freshdesk

Side by side comparison of Bealink and Freshdesk via 645 Verified Reviews and Ratings by Real Experts covering pros, cons, usability, support and more.

vs

Compare Feathercap to Freshdesk

Side by side comparison of Feathercap and Freshdesk via 645 Verified Reviews and Ratings by Real Experts covering pros, cons, usability, support and more.

More comparisons (1883) for Freshdesk

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