Freshdesk Review
January 15, 2024
Freshdesk Review
Score 9 out of 10
Vetted Review
Verified User
Software Version
Estate
Overall Satisfaction with Freshdesk
We use it to server our customers who send emails. all emails hit the Freshdesk and we respond to all client emails from here. This is a good product and has a great UI, and recently they have added good analytics as well giving the flexibility to analyse the performance and other metrics
- Ticketing
- Canned Respponse
- reports
- Dashboard View
- Themes
- Tracking productivity helped us understand the performing and non performing associates
we do not user Freshdesk for retentions, this is used as a communication system, within the organization and is being explored for other products that can bring in value to the business
To the most I could comment that the over all performance has been great and we are through with this
To the most I could comment that the over all performance has been great and we are through with this
Do you think Freshdesk delivers good value for the price?
Not sure
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Freshdesk again?
Yes